Dcs RGT-364GL User Manual download pdf (Page 32)

HOW TO OBTAIN SERVICE

BEFORE YOU CALL FOR SERVICE

■ Is the circuit breaker tripped or the fuse blown?

■ Is there a power outage in the area?

■ See Troubleshooting on page 29.

IF THE COOKTOP BURNERS DO NOT LIGHT

■ Is the two piece burner assembled correctly? (See page 23, Fig. 15)

■ Is the burner head assembly aligned correctly? (See page 23, Fig. 15)

■ Is the manual shut-off valve open? This is usually located where the gas comes out of the wall.

or warranty service, please contact your local service provider or DCS Customer Care Representative at

(888) 936-7872. Before you call, please have the following information ready:

■ Model Number (located on rating plate on the back panel and also on the front frame, right lower corner

between the kick panel and the oven door).

■ Serial Number (located on rating plate on the back panel and also on the front frame, right lower corner

between the kick panel and the oven door).

■ Date of installation

■ A brief description of the problem

Your satisfaction is of the utmost importance to us. If a problem cannot be resolved to your satisfaction, please

call, write or email us at:

Fisher & Paykel Appliances, Inc.

Attention: DCS Customer Care

5900 Sk

ylab R

oad

Huntington Beach, CA 92647

email:

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Dcs RGT-364GL User Manual Page 32